Refund policy

RETURN POLICY — BATRIX

INTERNATIONAL SHIPPING

1. SUMMARY

WE OFFER A 30-CALENDAR-DAY PERIOD FROM DELIVERY TO RETURN YOUR ORDER, WHETHER YOU'RE BUYING FROM SPAIN/EU OR ANY OTHER COUNTRY. THE EXACT CONDITIONS DEPEND ON WHETHER YOUR PURCHASE IS PROTECTED BY THE EUROPEAN UNION'S LEGAL RIGHT OF WITHDRAWAL (EU CUSTOMERS) OR BY OUR COMMERCIAL RETURN POLICY (REST OF THE WORLD, AND ALSO APPLICABLE TO EU CUSTOMERS ONCE THE LEGAL RIGHT HAS EXPIRED).

2. IF YOU ARE BUYING FROM THE EUROPEAN UNION: YOUR LEGAL RIGHT OF WITHDRAWAL

IF YOU ARE A CONSUMER RESIDING IN THE EUROPEAN UNION, YOU HAVE THE RIGHT TO WITHDRAW FROM YOUR PURCHASE WITHOUT NEEDING TO JUSTIFY THE REASON, WITHIN THE FIRST 14 CALENDAR DAYS FROM RECEIVING THE PRODUCT (ART. 102 ET SEQ. OF THE CONSOLIDATED TEXT OF THE GENERAL LAW FOR THE DEFENSE OF CONSUMERS AND USERS).

THIS RIGHT:

  • DOES NOT REQUIRE THE PRODUCT TO BE IN ITS ORIGINAL PACKAGING, ALTHOUGH YOU MUST HAVE HANDLED IT ONLY AS NECESSARY TO CHECK ITS NATURE, CHARACTERISTICS AND FUNCTIONING (AS YOU WOULD IN A PHYSICAL STORE). IF THE PRODUCT SHOWS USE BEYOND WHAT WAS NECESSARY, WE MAY DEDUCT THE DEPRECIATION FROM THE REFUND AMOUNT.
  • ALSO APPLIES TO ITEMS ON SALE OR DISCOUNTED.
  • CAN BE EXERCISED BY SENDING US AN UNAMBIGUOUS STATEMENT (EMAIL TO BATRIXCAPE@GMAIL.COM).
  • RETURN SHIPPING COSTS ARE YOUR RESPONSIBILITY, UNLESS THE PRODUCT IS DEFECTIVE OR THE ERROR IS OURS.
  • THE REFUND INCLUDES THE ORIGINAL SHIPPING COST (AT THE MOST ECONOMICAL STANDARD RATE), AND IS ISSUED WITHIN A MAXIMUM OF 14 DAYS FROM WHEN YOU EXERCISE THE WITHDRAWAL OR, IF LATER, FROM WHEN WE RECEIVE THE PRODUCT OR PROOF OF SHIPMENT.

WE VOLUNTARILY EXTEND THIS LEGAL PERIOD FROM 14 TO 30 CALENDAR DAYS. FOR DAYS 15 TO 30, THE COMMERCIAL CONDITIONS DESCRIBED IN SECTION 3 ALSO APPLY (UNUSED PRODUCT, ORIGINAL PACKAGING, ETC.), SINCE FROM DAY 15 ONWARDS WE ARE NO LONGER WITHIN THE MINIMUM LEGAL PERIOD AND MOVE TO OUR COMMERCIAL POLICY.

IN ADDITION TO WITHDRAWAL, YOU HAVE THE LEGAL WARRANTY OF CONFORMITY (3 YEARS FROM DELIVERY) FOR DEFECTIVE PRODUCTS OR THOSE THAT DO NOT MATCH WHAT WAS ADVERTISED, WHICH IS INDEPENDENT OF THIS RETURN PERIOD.

3. IF YOU ARE BUYING FROM OUTSIDE THE EUROPEAN UNION, OR AFTER THE LEGAL PERIOD (DAY 15–30)

WE APPLY A 30-CALENDAR-DAY COMMERCIAL RETURN POLICY FROM DELIVERY, SUBJECT TO THESE CONDITIONS:

  • THE ITEM MUST BE UNUSED, IN THE SAME CONDITION YOU RECEIVED IT, AND IN ITS ORIGINAL PACKAGING.
  • WE NEED THE RECEIPT OR PROOF OF PURCHASE.
  • RETURNS ARE NOT ACCEPTED FOR: PERISHABLE PRODUCTS; INTIMATE OR HYGIENE/SANITARY ITEMS; HAZARDOUS MATERIALS, FLAMMABLE LIQUIDS OR GASES; GIFT CARDS; DOWNLOADABLE SOFTWARE; AND CERTAIN HEALTH AND PERSONAL CARE ITEMS.
  • OUTSIDE THE LEGAL WITHDRAWAL PERIOD (I.E., DAYS 15 TO 30, AND ALWAYS FOR INTERNATIONAL PURCHASES OUTSIDE THE EU), SALE ITEMS ARE NOT REFUNDABLE.
  • PARTIAL REFUNDS WHERE APPLICABLE: BOOKS WITH OBVIOUS SIGNS OF USE; OPENED CDS, DVDS, SOFTWARE, VIDEO GAMES OR DISCS; ITEMS DAMAGED OR INCOMPLETE FOR REASONS NOT ATTRIBUTABLE TO US; RETURNS RECEIVED MORE THAN 30 DAYS AFTER DELIVERY.

4. HOW TO RETURN YOUR ORDER

BEFORE SENDING IT BACK, EMAIL US AT BATRIXCAPE@GMAIL.COM SO WE CAN GUIDE YOU THROUGH THE PROCESS AND, IF APPLICABLE, CONFIRM ACCEPTANCE OF THE RETURN.

INTERNATIONAL SHIPMENTS — CUSTOMS AND DUTIES

  • IF YOU ARE RETURNING A PRODUCT FROM OUTSIDE THE EU, YOU ARE RESPONSIBLE FOR CORRECTLY DECLARING THE SHIPMENT AS "RETURNED GOODS" TO AVOID UNNECESSARY DUTIES. WE ARE NOT RESPONSIBLE FOR DUTIES OR IMPORT TAXES RESULTING FROM AN INCORRECT DECLARATION.
  • ANY DUTY, CUSTOMS TAX, OR CUSTOMS HANDLING FEE ARISING FROM THE RETURN IS YOUR RESPONSIBILITY AND IS NON-REFUNDABLE.
  • TRANSIT TIMES FOR INTERNATIONAL RETURNS MAY BE LONGER; WE RECOMMEND TAKING THIS INTO ACCOUNT WITHIN THE 30-DAY PERIOD.

SHIPPING COSTS

  • RETURN SHIPPING COSTS ARE YOUR RESPONSIBILITY, UNLESS DUE TO OUR ERROR OR A DEFECTIVE PRODUCT.
  • ORIGINAL SHIPPING COSTS ARE NON-REFUNDABLE (EXCEPT IN THE CASE OF LEGAL EU WITHDRAWAL, SEE SECTION 2).
  • IF THE ITEM'S VALUE EXCEEDS €75, WE RECOMMEND USING TRACKED SHIPPING OR TAKING OUT SHIPPING INSURANCE. WE CANNOT GUARANTEE RECEIPT OF RETURNED ITEMS SENT WITHOUT TRACKING.

5. REFUNDS

ONCE YOUR RETURN IS RECEIVED AND INSPECTED, WE WILL SEND YOU AN EMAIL CONFIRMING RECEIPT AND WHETHER THE REFUND HAS BEEN APPROVED OR REJECTED.

IF APPROVED, THE REFUND WILL BE AUTOMATICALLY APPLIED TO YOUR ORIGINAL PAYMENT METHOD WITHIN 5 TO 14 BUSINESS DAYS, DEPENDING ON YOUR BANK OR CARD ISSUER.

LATE OR MISSING REFUNDS

IF YOU HAVEN'T RECEIVED YOUR REFUND AFTER THAT PERIOD:

  • CHECK YOUR BANK ACCOUNT AGAIN.
  • CONTACT YOUR CREDIT CARD COMPANY; IT MAY TAKE TIME BEFORE THE REFUND IS OFFICIALLY POSTED.
  • CONTACT YOUR BANK, AS THERE IS OFTEN SOME ADDITIONAL PROCESSING TIME.
  • IF YOU STILL HAVEN'T RECEIVED YOUR REFUND AFTER THIS, EMAIL US AT BATRIXCAPE@GMAIL.COM.

6. EXCHANGES

WE ONLY REPLACE ITEMS IF THEY ARRIVE DEFECTIVE OR DAMAGED. EMAIL US AT BATRIXCAPE@GMAIL.COM AND WE WILL LET YOU KNOW HOW TO PROCEED BASED ON YOUR COUNTRY OF RESIDENCE (REPLACEMENT SHIPPING COSTS AND TIMES VARY BY DESTINATION).