Shipping Policy — Batrix

1. Shipping Times

Order preparation: Once the product has been manufactured and is in our possession, we process and prepare all orders in batches within a maximum of 3 business days from the product's arrival with us.

Transit time: once shipped, the order arrives at its destination within a maximum of 7 to 15 business days, anywhere in the world.

Estimated total delivery time: the process can take up to 25 days from order confirmation (arrival at our warehouses + up to 3 days of preparation + up to 15 days of transit). These are maximum estimated timeframes; in many cases delivery can be faster, especially within Spain and the European Union.

2. International Shipments

We ship worldwide. Please note the following if you are purchasing from outside Spain:

• Duties and import taxes: shipments outside the European Union may be subject to duties, import taxes, or customs handling fees not included in the purchase price or shipping cost. These charges are the sole responsibility of the recipient and are paid directly to the carrier or your country's customs authority. We recommend checking your country's customs regulations before purchasing.
• Customs delays: in some destinations, customs procedures may extend transit time beyond the estimated 15 days. We are not responsible for these delays, as they depend on bodies outside our control.
• Destination restrictions: if your country has import restrictions on any product we sell, we will notify you before processing the shipment; in that case, we will issue the corresponding refund.

3. Shipping Costs

Shipping costs are calculated at the time of purchase based on destination, weight, and the chosen shipping method, and are shown before you complete your order.

4. Tracking Your Order

As soon as your order is shipped, you will receive a confirmation email with the corresponding tracking number, so you can check the status of your shipment at any time.

5. Undelivered or Lost Orders

Once we transfer the order to the shipping carrier, the risk of loss passes to the buyer, unless the loss is due to our error. If your order does not arrive within the stated timeframe, email us at batrixcape@gmail.com and we will help you locate it or, if applicable, arrange a solution.

If you are a consumer residing in the European Union, please remember that you have additional legal rights in the event of a significant delivery delay or loss of your order, under applicable consumer protection law, regardless of what is stated in this policy.

6. Incorrect Delivery Addresses

It is the customer's responsibility to provide a complete and correct shipping address. We are not responsible for delays, additional costs, or loss of the order resulting from an incorrect or incomplete address provided by the customer. If you notice an error in your address after placing your order, contact us as soon as possible at batrixcape@gmail.com; we will try to correct it if the order has not yet been shipped.

7. Returns Related to Shipping

For information on how to return an order, return shipping costs, and timeframes, please see our Return Policy.

8. Contact

If you have any questions about the status or timeframes of your shipment, email us at batrixcape@gmail.com.